FREQUENTLY ASKED QUESTIONS

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Yes, we do.

Yes, we buy investment worthy watches. We also sell watches on commission. Fill out the form in our “Sell” section, and we will talk to you about the various options.

We buy investment worthy watches. The brands we focus on are Rolex, Audemars Piguet, Patek Philippe & Vacheron Constantin. Other models are also of interest if they are expected to appreciate in price. Fill out the form in our “Sell” section, and we will talk to you about the possible options.

Yes, we do. Schedule an appointment with one of our advisors, and we can evaluate your watch in our showroom.

Most watches are sold within 1 month. Our commission agreement is as standard 3 months, and it can be extended after the initial period.

The price will be agreed upon, which seller will receive after the watch has been sold. The watch will not be sold below the agreed price, unless we have a written consent.

Our facilities have extensive security, and all watches are insured by us when they are in our custody.

Yes, in most cases we will send you a contract via Docusign that has to be signed by both parties.

There is a fee if you want your watch back in the agreed commission period. The fee is clearly described in your contract.

Yes. The watch is fully insured for the agreed price while in our custody.

We will let you know as soon as the watch is sold, or if we have any relevant offers.

You can deliver it to our showroom or we can send you a shipping label. 

Yes. All of our shipping is with track & trace.

No. Boxes and papers add to the value of your watch, but it is not mandatory.

We offer repair and maintenance service for most luxury watches.

Some parts can be difficult to replace in case the watch gets damaged. In general we do not recommend replacement of parts, if it can be avoided.